The Challenge
The Real Estate department of the Client commissioned a commercially based review of their Facility Management operations which served their 8,000 locations totaling 9.0M m2 of industrial, office and mixed accommodation throughout Italy. The Facility Management organisation had responsibility for all building related services, project management and the delivery of administration services
The Solution
The review was based upon a “gap analysis” methodology that investigated the potential actions necessary for the internal Facility Management group to operate on a commercial basis. Essential to the study was the Consultants understanding of the corporate environment and the politics of change.
The Outputs
The study delivered two key outputs:
A Best Commercial Practice Review consisting of a series of investigations and analysis that considered:
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Organisation, structure and size
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Scope and value add of services delivered
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Contractual relationships
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Economical and financial aspects
An FM Market Analysis of Italy consisting of:
· The definition of Facility Management
· Sector demands
· Profile of current Facility Management supply base
· Benchmarking of services
The Value and Benefits to the Client
The output from the review consisted of a comprehensive series of analysis and recommendations that provided significant input to the overall change management strategy of the Client.
