Change Management
 
The Challenge
  • Global real estate organisation wanted to challenge the conventional wisdom of first stabilize, then centralize, then integrate/outsource and then innovate. The client wanted to outsource Globally and simultaneously centralize, drive efficiency synergies and deliver operational excellence in one program.
  • The target was to outsource 102 Countries in 12 months.
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The Solution
  • The PACS team were engaged as change managers to lead the transition program on behalf of the client.
  • The change program was monitored centrally via the PMO organisation, with a robust governance structure to quickly escalate and resolve any issues.
  • The PACS team employed resources in Dubai, Singapore, Germany and the UK to drive the program an advise the client as to what is possible and can be achieved.
Key Facts
  • Global Portfolio
  • 103 Countries
  • 800 Locations
  • 1.8M Sqm
  • 65,000 employees
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The Benefits
  • 92 Country’s were transitioned in the first 10 months followed by the remaining 10 in the first half of 2009.
  • The internal headcount reduced by over 350.
  • In year one operation cost saving’s of over €3.0m were achieved and a further €6.0m planned for year two.
  • A global operating platform was deployed.
Client Quote

“ PACS demonstrated exceptional professionalism and leadership to the program, always challenging the norm and delivering results to the highest possible standard. ”
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